Customer success, pre-sales & AI, for startups
More revenue on top. Less overhead underneath.
Denominator helps growing software companies win and keep more customers, and put AI tools to work so their teams get more done. We bring fractional customer success and sales engineering leadership, custom AI skills, and vetted offshore CSMs who work US hours.
What we do
Four ways to work together
Dedicated CSMs
A-player customer success managers from our team in Pakistan who work your US business hours, at a fraction of the onshore cost. Month to month.
Fractional CCO & VP of SE
Three-to-six-month build-outs for customer success and pre-sales, then ongoing leadership that scales with you.
AI enablement
Claude skills and other AI tools built around how your team already works, so people use them every day.
MarTech optimization
Independent audits of identity-resolution and email data vendors, so you pay for the lift you actually get.
Put AI to work
Most teams have AI tools. Few use them well.
Licenses alone don't change how work gets done. We find the repetitive work in your customer and sales process, then build Claude skills and other AI tools that handle it inside the systems you already use. Your team gets hours back every week, and the work comes out the same way every time.
- Build a custom, clickable demo for every prospect
- Build a success plan for each new customer and chase overdue tasks
- Draft customer updates from your CRM and support tickets
- Prep an account health brief before every renewal
- Run practice calls and score real call recordings
Featured AI use case
A custom demo for every prospect, in minutes
We capture your product's real screens and package them into a skill your sellers install. A rep pastes in their discovery notes and gets a clickable demo built around that prospect's problems, plus a presenter script that follows your demo playbook. Every rep can demo like your best rep.
Paste discovery notes
The rep drops in call notes or a transcript. No forms to fill out.
Get a clickable demo
A prospect-specific walkthrough built from your actual product screens, in the order that tells their story.
Present with a script
A talk track tied to the prospect's own pain points, ready to rehearse.
Refine on feedback
Tell it what to change and it rebuilds the demo and script in minutes.
Get to know me
Twenty years on the customer side of startups
Kurt Monnier, Founder and President
Start-up veteran
For two decades I've worked with brands and startups across customer success, sales, marketing and product.
Customer-centric
I study customers across their whole lifecycle, then tune the playbooks and tools that move retention, expansion and ROI.
People leader
I build teams, coach them, and help each person do the best work of their career.
Success stories
Let's add you to this list
Founding member. Led Customer Success and Solution Engineering.
$0 to $6.5M ARR in 18 months
86 customer NPS
Built the SE and CS teams as Kinvey moved from individual developers to enterprise sales.
$50M+ exit
Led Customer Success, Solution Engineering and Support.
NPS from 18 to 42 in 9 months
And more
Testimonials
What leaders say
“Kurt joined Kinvey to lead our SE team, ultimately running our CS org as well, and built out a top-notch team as we began our enterprise sales journey. I asked Kurt and his team to be a part of ReturnSafe out of the gate, and they were instrumental in us growing to over 6 million in ARR in less than 18 months.”
“Kurt is one of the strongest leaders I have had the pleasure of working with throughout my career. His extensive background and knowledge in Sales, Customer Success, Product, and Engineering go beyond what most can contribute to a company.”
Next step
Talk to Kurt
Tell us where your customer team is stretched. We'll come back with a plan, and a price, within a few days.